Help and account

Trouble signing in

Request a password recovery email, then open it in the same browser where you requested it. Check spam and request a fresh link if the previous one expired. If you signed up with Google, try Continue with Google.

Payments and access

Use Manage billing in your profile to review or cancel a subscription, including after access expires. If checkout completed but access is pending, reopen the original confirmation link and choose Check again. Avoid purchasing a second subscription.

A result did not save

Keep the result screen open, restore your connection, then use Retry save. If you leave before a successful save, that result may not appear in your history.

Contact the service operator

A direct support contact has not been configured for this deployment. The recovery, billing and account controls on this page remain available. Ask the person who provided this app for their support contact if those steps do not resolve the problem.